Refund policy

Refund & Return Policy

At The Humble Chisel, every sign is handcrafted and made specifically for each customer. Because our products are custom-built to your specifications, please review the following policy carefully before placing your order.

Custom Orders

All products sold by The Humble Chisel are custom-made and personalized to each customer's order.

For this reason, we do not accept returns or exchanges for:

  • Change of mind
  • Buyer’s remorse
  • Incorrect sizes or measurements provided by the customer
  • Spelling, wording, dates, or artwork that were approved by the customer
  • Color or design preferences after production has begun
  • Any customization that matches the final approved proof

Customers are responsible for carefully reviewing all proofs, artwork, dimensions, spelling, personalization, and design details before approving production.

Once a proof has been approved, it becomes the production specification for your order.

Manufacturing Errors & Defective Products

We stand behind the quality of every product we create.

If your order arrives with a manufacturing defect or does not match the approved proof because of an error made by The Humble Chisel, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

If we determine that the error was caused by our production process, we will, at our discretion:

  • Repair the item
  • Remake the item
  • Replace the item

There is no charge for correcting manufacturing errors made by The Humble Chisel.

Shipping Damage

Every order is carefully packaged before shipment.

If your package arrives visibly damaged, please notify both the shipping carrier and The Humble Chisel as soon as possible.

Please retain:

  • The original packaging
  • The damaged product
  • All shipping materials

These items may be required to process a carrier damage claim.

We will gladly assist you throughout the claims process and work with you to provide a replacement when appropriate.

Shipping damage does not automatically qualify an order for a refund.

Shipping Delays

Once an order has been accepted by the shipping carrier, delivery times are outside of our control.

We are not responsible for delays caused by:

  • Weather
  • Carrier delays
  • Natural disasters
  • Customs processing
  • Transportation disruptions
  • Labor disputes
  • Other events beyond our control

Refunds are not issued due to shipping delays.

Order Cancellations

Because every order is custom manufactured, production often begins shortly after an order is placed.

Cancellation requests submitted before production begins may be approved at our discretion.

If design work, engineering, programming, or material preparation has already begun, cancellation fees may apply.

Once production has started, orders generally cannot be canceled.

Return Shipping

If a return is authorized due to a manufacturing defect or an error made by The Humble Chisel, we will provide instructions for returning the product when necessary.

If return shipping is required because of our error, The Humble Chisel will cover the return shipping cost.

Contact Us

If you have any questions about your order or believe your order was produced incorrectly, we're here to help.

The Humble Chisel

Website: https://thehumblechisel.com

Email: info@thehumblechisel.com