Refund policy

At The Humble Chisel, every custom sign is made specifically for each customer. Because our products are personalized and manufactured to order, we have the following policy in place.

Custom Orders & Refunds

All custom and personalized signs are made to order and are non-refundable and non-returnable.

Refunds, replacements, or corrections will only be provided if an error was made by The Humble Chisel during the production process.

Customers are responsible for carefully reviewing all proofs, mockups, artwork, spelling, dimensions, and customization details before approving an order. Once a proof or design has been approved, any errors contained within the approved design become the responsibility of the customer. Refunds, replacements, or corrections will not be issued for mistakes that were present in an approved proof.

Production Errors

If The Humble Chisel makes an error that differs from the approved order specifications, please contact us within 7 days of delivery with photographs and a description of the issue. We will review the claim and, if the error is determined to be our responsibility, we will repair, replace, or remake and ship the item to you free of charge. 

Shipping Damage

All products are carefully packaged prior to shipment. If your order arrives damaged, it is the customer's responsibility to initiate and cooperate with any shipping damage claim required by the carrier.

The Humble Chisel will assist customers throughout the claims process and provide any documentation reasonably required by the carrier. If a damage claim is approved, we will work to produce and ship a replacement as quickly as possible when applicable.

Shipping damage does not automatically qualify an order for a refund.

Shipping Delays

Once an order has been shipped and accepted by the carrier, delivery times are outside of The Humble Chisel's control.

We are not responsible for delays caused by shipping carriers, weather events, natural disasters, transportation disruptions, customs processing, labor disputes, or other circumstances beyond our control.

Refunds will not be issued due to shipping delays. However, if the carrier's policies provide a refund or reimbursement for shipping charges, we may pass that reimbursement along to the customer when applicable.

Order Cancellations

Because custom orders enter production shortly after they are placed, cancellation requests may not be possible once work has begun. Any approved cancellation prior to production may be subject to processing fees and design fees already incurred.

Contact Us

If you have any questions regarding your order, please contact us:

The Humble Chisel
Email: info@thehumblechisel.com
Website: TheHumbleChisel.com