Shipping policy

Order Processing

All products sold by The Humble Chisel are custom-made to order. Because each item is personalized and manufactured specifically for the customer, production times may vary depending on the complexity of the project, order volume, and seasonal demand.

Estimated production times are provided as a guideline and are not guaranteed. We will make every effort to complete and ship orders as quickly as possible.

Shipping Methods

Orders are shipped using reputable carriers such as UPS, FedEx, USPS, or other qualified freight providers. The shipping carrier used may vary based on package size, destination, and shipping service selected.

Once an order has shipped, customers will receive tracking information when available.

Shipping Timeframes

Shipping transit times are estimates provided by the carrier and are not guaranteed by The Humble Chisel. Delivery dates may be affected by factors outside of our control, including but not limited to:

  • Weather conditions
  • Natural disasters
  • Carrier delays
  • Transportation disruptions
  • Labor shortages or strikes
  • Customs processing
  • High-volume holiday shipping periods

The Humble Chisel is not responsible for delays caused by shipping carriers or events beyond our control.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

The Humble Chisel is not responsible for delays, additional shipping charges, lost packages, or delivery issues resulting from incorrect or incomplete address information provided by the customer.

If an order is returned due to an incorrect address, the customer may be responsible for any additional shipping charges required to reship the order.

Damaged Shipments

All orders are carefully inspected and packaged before leaving our facility.

If an order arrives damaged, customers must notify The Humble Chisel as soon as possible and retain all packaging materials, shipping labels, and damaged items for inspection.

Shipping damage claims are the responsibility of the customer to initiate and cooperate with through the carrier. The Humble Chisel will provide reasonable assistance and documentation to help facilitate the claims process.

If a damage claim is approved by the carrier, we will work to provide a replacement as quickly as possible when applicable.

Lost Packages

If tracking information indicates a package has been lost in transit, customers should contact both the carrier and The Humble Chisel promptly.

We will assist in investigating the shipment and help coordinate with the carrier. Replacement or reimbursement decisions will be determined based on the carrier's findings and claim outcome.

Delivery Confirmation

Orders marked as delivered by the shipping carrier are considered fulfilled. The Humble Chisel is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery.

Customers should ensure a secure delivery location is available for all shipments.

Shipping Charges

Shipping charges are calculated at checkout unless otherwise stated. Shipping fees cover transportation and handling costs and are generally non-refundable once an order has shipped.

If a carrier approves a refund for shipping charges due to a service failure covered under the carrier's policies, The Humble Chisel may pass along the applicable reimbursement to the customer.

Contact Information

For questions regarding shipping, tracking, or delivery issues, please contact:

The Humble Chisel
Email: info@thehumblechisel.com
Website: TheHumbleChisel.com